Privacy Policy
1. Purpose
This policy outlines how DE BEAR PSYCHOLOGY collects, stores, uses, and discloses personal information in compliance with the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), and Health Records (Privacy and Access) Act 1997 (ACT).
2. Collection of Personal Information
We collect personal information to provide psychological services, including your name, contact details, medical history, and referral information. Information is usually collected directly from you or your referring GP.
3. Use and Disclosure
Your information is used only for providing psychological services, positive behaviour support services, managing your care, and meeting legal or regulatory obligations.
Information may be disclosed to:
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Other healthcare professionals involved in your care (with your consent)
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Supervisors (in de-identified form)
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Legal authorities when disclosure is required by law
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A nominated Professional Executor, only for continuity of care if your psychologist becomes incapacitated or deceased
4. Storage and Security
All client records are stored securely, either electronically (password-protected software) or in locked filing cabinets. Access is restricted to authorised personnel only.
5. Access and Correction
You may request access to or correction of your personal information by written request. Requests will be processed within a reasonable timeframe, subject to legal exceptions.
6. Data Retention and Destruction
Records are retained for at least seven (7) years after the last contact, or until clients under 18 reach age 25. Files are securely destroyed thereafter.
7. Data Breach Response
In the event of a data breach involving personal information, we will follow the Notifiable Data Breaches Scheme requirements and notify affected individuals and the Office of the Australian Information Commissioner (OAIC).
8. Complaints
If you have concerns about your privacy, contact Frontline Psychology Canberra at jeremy@bearablehelp.com You may also contact the OAIC at www.oaic.gov.au.
Effective Date: 25 March 2026